Hotel Samokov Borovets, Borovets

The hotel offers typical Eastern European rooms that are functional and very clean, although they appear out of date compared to the website photos. The west side rooms suffer from poor soundproofing, leading to noise issues. The service is a mix of rudeness and friendliness, with staff members failing to prioritize customer service. The location is excellent, especially for skiing enthusiasts, being walking distance from the gondola and close to ski facilities. The dining experience, despite some issues with temperature, provides sufficient choices. Overall, a place that shines in location but lacks in service quality.

My stay at the hotel was a mixed experience. The room was spacious and bright with a great view, but it was too warm once dressed in ski clothing due to leftover items from a previous guest. The service at the ski depot was unresponsive and rude, making it hard to communicate with guests. The location was excellent, close to the gondola and skiing slopes, but the resort surroundings were dirty and in need of an update. The dining options were varied but could have been warmer. Overall, the facilities had potential but fell short in certain areas.

The hotel is located in the heart of the ski resort, offering spacious rooms perfect for storing ski gear, especially in the vibrant 3 Valleys, including Courchevel 1850. The rooms are cozy and warm, creating a welcoming atmosphere for guests. However, some might find the service a bit abrupt, possibly due to the staff's background from the communist era of Bulgaria.